Support recovery
Review incoming recovery requests, close requests that cannot proceed, or reset strong authentication after the approved identity process is complete. Only a factor reset changes the user's authentication methods and sessions.
Incoming requests
These users started recovery after completing their primary sign-in. A request is not identity verification and does not authorize a reset.
No open recovery requests
New requests started from Centraly sign-in will appear here.
1. Find the exact account
Enter the full account email from the support case. Partial and name-based searches are not available here.